Refund and Cancellation Policy

Last updated: August 17, 2026

Please read this policy carefully before placing an order. At IVRA Jewellery, our cancellation window is limited, and we do not offer returns except in the case of a damaged or defective item received.

1. Order Cancellations

Orders can only be cancelled within 4 hours of placing the order, or before the order has been dispatched — whichever happens first. To request a cancellation, please contact us immediately at hello@ivrajewellery.com or +91 78746 34502 with your Order ID.

Once 4 hours have passed since the order was placed, or once the order has been dispatched (whichever is earlier), the order cannot be cancelled under any circumstances.

2. Returns and Exchanges

Other than the cancellation window above, we do not offer returns, exchanges, or cancellations on any order once it has been dispatched. Please review your order carefully — including size, design, and quantity — before checking out.

3. Damaged or Defective Items

The only exception to our no-return policy is if you receive a damaged, defective, or incorrect item. In this case, we require an unedited, continuous unboxing video that starts before the parcel is opened and clearly shows the packaging, the seal, and the product inside.

This video is mandatory to process any claim for a damaged or defective item. Without a valid unboxing video, we will not be able to approve a replacement or refund.

Please contact us within [Insert Number, e.g. 24–48 hours] of delivery at hello@ivrajewellery.com or +91 78746 34502 with your Order ID, the unboxing video, and photos of the damaged product and packaging. Once verified, we will arrange a replacement or refund at no additional cost to you.

4. How to Report a Damaged or Defective Item

  • Record a continuous unboxing video starting before you open the sealed parcel
  • Email us at hello@ivrajewellery.com or call +91 78746 34502 with your Order ID
  • Share the unboxing video along with clear photos of the damaged item and packaging
  • Our team will review and confirm your replacement or refund

5. Refunds

Where a refund is approved for a verified damaged or defective item, it will be processed to your original payment method within [Insert Number, e.g. 7–10] business days of approval.

6. Contact Us

For any questions about cancellations or damaged item claims, please reach out to us at hello@ivrajewellery.com or +91 78746 34502.